How does Recordya help?

Recordya automates the retrieval of answers from telecommunications documentation. Thanks to RAG (Retrieval-Augmented Generation) technology, consultants and customers receive clear answers based on current regulations, procedures, and technical instructions. The system acts as an intelligent assistant that finds the required record within seconds, eliminating the need to manually search through files and systems.

As a result, consultants can focus on more complex customer issues, while repetitive questions are handled faster and more accurately.

Benefits for customer service offices

• Reduced consultant workload – automatic answers to the most frequently asked questions,
• Faster customer service – instant retrieval of the relevant information in documentation,
• Consistency of communication – every customer receives an answer consistent with applicable regulations and procedures,
• Security and compliance – the system works on trusted knowledge sources, minimizing the risk of an incorrect answer,
• Higher customer satisfaction – shorter service times and greater process transparency.

Examples of Recordya applications

• quick retrieval of records in telecommunications contracts,
• automatic answers to questions about invoices, fees, and settlements,
• handling complaints and appeals based on regulations and procedures,
• support for consultants in the configuration of technical services,
• instant access to equipment manuals and technical documentation,
• analysis of a customer's contact history with the company in order to prepare a consistent response.

Industries that can benefit

Although this example concerns telecommunications, the application of Recordya in customer service is much broader. The system can be used wherever customers or employees need quick answers based on a large number of documents, procedures, and regulations:

• Telecommunications – servicing individual and business customers, billing, complaints, technical instructions,
• Banking and finance – handling inquiries about products, regulations, and credit procedures,
• Insurance – quick access to policy terms, OWU, and claims procedures,
• Energy and utilities – responses regarding tariffs, contracts, and service requests,
• E-commerce and retail – handling questions about purchase regulations, returns, complaints, and order status,
• Transport and logistics – quick clarification of procedures related to shipments, contracts, and industry regulations,
• Public administration – providing citizens with information based on procedures and legal acts.

Document types

• Contracts with individual and business customers,
• Telecommunications service regulations,
• Invoices and billing documents,
• Complaint procedures and legal regulations,
• Technical instructions and user manuals,
• Incoming customer inquiries (e.g. emails, forms, chat).

Why is it worth it?

Customer service in telecommunications is becoming increasingly demanding. Recordya allows companies to respond to inquiries quickly, eliminate errors, and shorten customer waiting times, while increasing the efficiency of consultants' work.

Recordya makes customer service in telecommunications simpler, faster, and more efficient.